Effective Date: 30 March 2025
At MSCW, we want you to be happy with your purchase. If you’re not satisfied, here’s our policy:
1. Returns
•You can return items within 7 days of delivery.
• Items must be unused, in original condition, and with tags attached.
To initiate a return, please contact our support team at here with your order number and reason for return.
2. Refunds
•Once we receive your return, we will inspect it and process a refund within 7 business days.
•Refunds will be issued to the original payment method.
3. Exchanges
•If you need a different size or color, please contact us here for an exchange.
4. Non-Returnable Items
•Sale items, gift cards, and custom-made products are final sale.
5. NFTs and Digital Authenticity
• Each qualifying product includes an NFT Certificate of Authenticity minted by MSCW and held under MSCW’s control.
• The PDF certificate containing NFT contract information will only be emailed to the customer after the return window has closed, and no return has been initiated.
• This is to protect against fraud and ensure only final, non-returned purchases receive digital authentication.
6. Lost PDF Certificates
Customers receive a PDF digital authenticity certificate via email.
It is your responsibility to save and store this certificate safely. MSCW does not reissue lost or deleted certificates and is not liable for any loss of verification proof due to customer error.
7. How to Start a Return
•Email us here with your order number.
•Ship your item to: TBA
For any questions, contact us here.
